No Service Elements Service Elements Score
1 Requirements suitability
2,87 B
2 Simplicity of Procedure 2,76 B
3 Service speed 2,62 B
4 Service Promptness 2,59 B
5 Costs suitability
2,62 B
6 Academic Affairs Service Result 2,84 B
7 Student Affairs Services Result 2,67 B
8 HR Capability 3,11 B
9 HR Attitude 3,04 B
10 Services according to Notices 2,92 B
11 Complaint Handling 2,84 B

 

TotalĀ  IKM Score 70,25
Service Quality Score B
Performance Services Unit GOOD

Table: Guidelines for the Service User Satisfaction assessment based KEPMENPAN No : KEP/25/M.PAN/2/2004

Perception score Interval IKM Score Score Service Quality Performance Services Unit
1 1,00 – 1,75 25-43,75 D Bad
2 1,76 – 2,50 43,76-62,50 C Not Good
3 2,51 – 3,25 62,51-81,25 B Good
4 3,26 – 4,00 81,26-100,00 A Very Good

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